Terms & Conditions

Last Updated: July 24, 2026

Welcome to Williams Carpet Care. These Terms & Conditions (“Terms”) govern your use of https://www.williamscarpetcarenc.com/ (“Website”) and the carpet, upholstery, tile, and floor cleaning services provided by Williams Carpet Care (“Company,” “we,” “our,” or “us”). By accessing this Website, requesting services, scheduling an appointment, or communicating with our team, you agree to be bound by these Terms. If you do not agree with these Terms, please discontinue use of this Website. Williams Carpet Care is a family-owned business serving residential and commercial customers throughout the Fayetteville and Southern Pines areas of North Carolina since 1998.

Acceptance of Terms

By using this Website or our services, you confirm that you are at least 18 years of age and legally capable of entering into a binding agreement. You agree to comply with all applicable federal, state, and local laws.

Our Services

Williams Carpet Care provides professional residential and commercial cleaning services, including but not limited to:

  • Carpet Cleaning
  • Upholstery Cleaning
  • Tile & Grout Cleaning
  • Hard Surface Floor Cleaning
  • Pet Stain & Odor Treatment
  • Commercial Carpet Cleaning
  • Area Rug Cleaning
  • High-Traffic Area Cleaning
  • Spot & Stain Removal
  • Deodorizing Services

Service availability may vary based on scheduling, technician availability, weather conditions, and your service location.

Estimates and Scheduling

We offer free estimates for many of our cleaning services. Estimates are based on the visible condition of carpets, upholstery, flooring, or other surfaces at the time of inspection.

Appointments are scheduled based on availability. While we strive to arrive within the scheduled timeframe, arrival times are estimates and may be affected by traffic, weather, or previous service appointments.

Cleaning Results

We utilize professional equipment and industry-approved cleaning methods to achieve high-quality results. However, because every carpet, fabric, and flooring material is different, we cannot guarantee the complete removal of every stain, odor, discoloration, or pre-existing damage.

Cleaning results may vary depending on age, wear, fiber type, previous cleaning methods, staining, pet damage, and other existing conditions.

Customer Responsibilities

By requesting our services, you agree to:

  • Provide accurate contact and property information.
  • Ensure safe access to the work area.
  • Remove valuable, fragile, or breakable items before service begins.
  • Inform our technicians of any known stains, damage, odors, or special cleaning requirements.
  • Keep children and pets away from work areas during the cleaning process whenever practical.

Payments

Payment is due according to the terms agreed upon at the time services are provided unless otherwise stated in writing. We reserve the right to charge applicable fees for returned payments or overdue balances as permitted by law.

Website Use

You agree to use this Website only for lawful purposes. You may not:

  • Attempt unauthorized access to our Website or servers.
  • Upload viruses, malware, or harmful software.
  • Interfere with Website functionality or security.
  • Copy, reproduce, distribute, or modify Website content without written permission.
  • Use automated software or bots to collect Website content.
  • Submit false or misleading information through our contact forms.

Intellectual Property

All Website content, including text, graphics, logos, images, videos, service descriptions, layouts, and other materials, is the property of Williams Carpet Care or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, publish, modify, or commercially use any Website content without our prior written consent.

Third-Party Links

Our Website may contain links to third-party websites for your convenience. We are not responsible for the content, security, products, services, or privacy practices of those third-party websites.

Limitation of Liability

To the fullest extent permitted by law, Williams Carpet Care shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Your use of this Website.
  • Scheduling delays.
  • Cleaning limitations caused by pre-existing conditions.
  • Business interruption.
  • Loss of profits or revenue.
  • Events beyond our reasonable control, including severe weather or utility outages.

Where permitted by law, our total liability shall not exceed the amount paid for the specific service giving rise to the claim.

Disclaimer of Warranties

This Website is provided on an “as is” and “as available” basis. We make no warranties regarding uninterrupted Website access, accuracy, completeness, reliability, or fitness for any particular purpose.

The information on this Website is provided for general informational purposes only and should not be considered legal, financial, or professional advice.

Privacy

Your use of this Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Changes to These Terms

We may update these Terms & Conditions from time to time. Any revisions will be posted on this page with an updated “Last Updated” date. Your continued use of the Website constitutes acceptance of the revised Terms.

Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law principles.

Severability

If any provision of these Terms & Conditions is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Contact Us

If you have any questions regarding these Terms & Conditions or our cleaning services, please contact us.

Williams Carpet Care
Address: 3011 Raeford Road, Suite B, Fayetteville, NC 28303
Phone: (910) 476-5459
Email: contact@wcc-nc.com
Website: https://www.williamscarpetcarenc.com/

Thank you for choosing Williams Carpet Care. We appreciate the opportunity to provide professional carpet, upholstery, and floor cleaning services with exceptional workmanship, dependable service, and outstanding customer care.